Last updated: 23 October 2026
This policy explains how SIA VTLSHOP ("we", "us") collects and uses your personal data when you use this website and buy from us.
Who is responsible for your data
SIA VTLSHOP, registration number 50203793041, Bērzu iela 3 - 30, Ropāži, Ropāžu pag., Ropāžu nov., LV-2135, Latvia. Email: siavtlshop@outlook.com.
What data we collect
- Order data: name, delivery and billing address, email, phone number, and what you ordered.
- Payment data: payments are handled by our payment provider. We do not see or store your full card number.
- Communication data: messages you send us by email or the contact form.
- Technical data: IP address, device and browser type, and pages visited, collected through cookies and similar tools (see our Cookie policy).
Why we use it and on what basis
| Purpose | Legal basis |
|---|---|
| Process and deliver your order, handle returns and warranty | Contract |
| Pay and keep accounting records | Legal obligation |
| Answer your questions and support requests | Contract or legitimate interest |
| Prevent fraud and keep the website secure | Legitimate interest |
| Send marketing emails | Your consent, which you can withdraw at any time |
| Analytics and advertising cookies | Your consent |
Who we share data with
We share data only as needed to run the shop: our e-commerce platform (Shopify), our payment provider, couriers who deliver your order, email and hosting providers, and accountants. We do not sell your data. Some of these providers may process data outside the EU. In that case we rely on safeguards required by EU law, such as standard contractual clauses.
How long we keep it
We keep order and accounting records for the period required by Latvian accounting and tax law. Other data we keep only as long as needed for the purpose, or until you withdraw consent.
Your rights
You can ask us to give you access to your data, correct it, delete it, limit or object to its use, or send it to you in a portable format. You can withdraw consent at any time. To use these rights, email siavtlshop@outlook.com. We answer within one month.
You also have the right to complain to the Latvian data protection authority, the Data State Inspectorate (Datu valsts inspekcija), www.dvi.gov.lv.
Changes
We may update this policy. The date at the top shows when it was last changed.