All products sold by VTLSHOP to consumers come with a 2-year guarantee against defects, in line with EU consumer law. The guarantee starts on the day you receive the product.
What is covered
The guarantee covers defects that existed when the product was delivered, including manufacturing faults. If a defect appears within the guarantee period, you can ask for a repair or replacement. If that is not possible, you can ask for a price reduction or a refund.
What is not covered
- Normal wear and tear, including consumable parts such as nozzles and belts that wear out with use.
- Damage caused by misuse, accidents, wrong power supply, or repairs made by anyone other than the manufacturer or an authorised service.
- Damage caused by not following the user manual.
This does not limit your statutory rights as a consumer.
How to make a claim
- Email siavtlshop@outlook.com with your order number, a description of the problem, and photos or a short video.
- We answer within 2 business days and tell you the next step.
- If the product has to be sent back, we give you instructions and pay for the shipping.
- We repair or replace the product, or refund you, as soon as the claim is confirmed.